Privacy Policy
Last Updated: September 14, 2026
Privacy Policy
National Tool Leasing Incorporated, operating Rental Tools Online, respects your privacy and is committed to protecting personal information that we collect through our website and business communications.
What Information Do We Collect?
We may collect personal information when you:
- Register for an account on our website.
- Place an order or request a rental or quotation.
- Contact us by telephone, email, web form, or SMS.
- Respond to a survey or other communication.
- Participate in another website or business feature.
- Provide information as part of an employment, contractor, driver, or other business relationship.
Information we collect may include your name, email address, mailing address, telephone number, billing information, shipping information, payment information, company information, and other information necessary to provide our products, rentals, services, or business communications.
You may browse many portions of our website without providing personally identifiable information.
How Do We Use Your Information?
We may use information we collect for purposes including:
- Processing purchases, rentals, quotations, and other transactions.
- Providing customer service and responding to questions or requests.
- Communicating regarding orders, rentals, shipments, returns, and account activity.
- Providing operational communications to employees, contractors, and drivers.
- Personalizing and improving the website and our services.
- Administering surveys, promotions, or other website features.
- Sending email communications when you have elected to receive them.
- Maintaining business, accounting, security, and legal records.
- Complying with applicable legal and regulatory requirements.
How Do We Protect Personal Information?
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, destruction, or sharing.
Access to personal information is limited to authorized employees, contractors, and service providers who require access for legitimate business purposes. Persons with access to personal information are expected to maintain its confidentiality and use it only for authorized purposes.
Sensitive information transmitted through our website is protected using appropriate security measures, including encrypted connections where applicable.
Cookies and Website Information
Like many websites, we use cookies and similar technologies to improve website functionality, remember preferences, process shopping-cart activity, understand website usage, and improve our services.
Cookies are small files stored by your web browser. You may adjust your browser settings to warn you when cookies are being used or to prevent some cookies from being stored. Disabling cookies may prevent certain portions of the website from functioning properly.
We may use service providers to assist us with website hosting, analytics, communications, payment processing, shipping, security, and other legitimate business functions. Such service providers may use information only as necessary to provide services on our behalf and are not authorized to use the information for their own independent marketing purposes.
Disclosure of Personal Information
We do not sell or rent personal information.
We do not transfer or disclose personal information to external organizations for their own independent purposes. Information may be disclosed to service providers acting on our behalf when reasonably necessary to operate our website, process transactions, provide requested services, deliver communications, or conduct our business.
We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect the rights, property, security, or safety of National Tool Leasing Incorporated, our customers, our employees, or others.
Non-personally identifiable and aggregated information may be used for analytics, business planning, advertising analysis, or other legitimate business purposes when that information does not identify an individual.
The information-sharing provisions above do not apply to mobile opt-in information or SMS consent. Mobile opt-in information and SMS consent are not shared with third parties or affiliates.
Email Communications
If you have elected to receive promotional email communications, you may unsubscribe using the unsubscribe method contained in the communication or by contacting us.
Unsubscribing from promotional email does not prevent us from sending transactional or service-related communications regarding purchases, rentals, quotations, account activity, or other existing business relationships.
SMS Messaging Privacy
National Tool Leasing Incorporated uses SMS messaging for informational operational communications. Our registered SMS messaging program is used for communications between company dispatch personnel and employees or independent contractor drivers.
Messages may include load assignments, pickup and delivery instructions, scheduling information, appointment changes, status updates, dispatch instructions, equipment information, and other work-related operational communications.
This SMS program is not used for marketing, advertising, promotional offers, affiliate marketing, or third-party promotional communications.
SMS Personal Information and Data Sharing
We do not sell, rent, trade, or transfer SMS recipient personal information to external organizations for their own independent purposes.
Mobile telephone numbers and other information necessary to deliver SMS communications may be processed by service providers acting on our behalf solely as necessary to operate and deliver the messaging service.
Mobile telephone numbers and other SMS recipient information will not be shared with third parties or affiliates for marketing or promotional purposes.
We do not share mobile opt-in information or SMS consent with anyone.
All information sharing described elsewhere in this Privacy Policy excludes mobile opt-in information and SMS consent. Mobile opt-in information and SMS consent are not sold, rented, transferred, or shared with third parties or affiliates.
By opting in, you agree to receive SMS messages related to dispatch updates, active assignments, and operational notifications. Message frequency varies. Message and data rates may apply.
Protection of SMS Information
Access to SMS recipient information is limited to authorized employees, contractors, and service providers who require access for legitimate business purposes.
We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or sharing of SMS recipient information.
SMS Opt-Out
Users may opt out of SMS messages at any time by replying STOP to any message received from us.
After a user sends STOP, we may send one confirmation message confirming that the opt-out request has been processed. No further SMS messages from the program will be sent unless the user subsequently affirmatively opts in again.
SMS Help and Support
For assistance with the SMS messaging program, reply HELP to a message or contact National Tool Leasing Incorporated at info@nationaltoolleasing.com.
You may also contact us through our Contact Form or by calling (866) 952-8665.
SMS Message Frequency and Charges
Message frequency varies based on dispatch activity, active assignments, and operational requirements.
Message and data rates may apply. Charges, if any, are based on the terms of the recipient's wireless carrier and mobile service plan.
Carrier and Delivery Disclaimer
National Tool Leasing Incorporated and wireless carriers are not responsible for delays, errors, or undelivered SMS messages caused by wireless carriers, messaging networks, third-party service providers, network availability, or other circumstances outside our reasonable control.
How Can You Remove or Modify Information?
Registered website users may update certain account information through the "My Account" section of the website.
You may also contact us regarding correction or modification of personal information. We may retain transaction, accounting, legal, security, and other records when required or reasonably necessary for legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites. Those websites operate independently and may maintain their own privacy policies and practices. National Tool Leasing Incorporated is not responsible for the privacy practices, content, or activities of independent third-party websites.
Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our website and through our business communications, including email, telephone, SMS messaging, and communications arising from customer, employee, contractor, driver, supplier, and other business relationships.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page together with an updated "Last Updated" date.
This Privacy Policy was last updated on September 14, 2026.
Questions and Contact Information
If you have questions regarding this Privacy Policy, our privacy practices, or our SMS messaging program, please contact:
National Tool Leasing Incorporated
38127 Willoughby Parkway
Willoughby, OH 44094
Email: info@nationaltoolleasing.com
Phone: (866) 952-8665
Contact Form
Terms and Conditions
Please also review our Terms and Conditions, which govern use of our website and contain additional terms applicable to our SMS messaging program.
